Long-Term Care Advocacy and Consultation | MAG

Long-term Care Advocacy & Consultation

Long-Term Care Ombudsmen are advocates for the rights of individuals living in nursing homes and assisted living facilities. They are certified by the state and are trained to investigate complaints and resolve problems, as well as provide information to the public about long-term care options. Their services are free and confidential.

Contact an Ombudsman at 801-229-3809 or ombudsman@mountainland.org.

An Ombudsman can:


  • Receive and seek to resolve complaints made by or for residents of long-term care facilities
  • Help long-term care residents understand their rights (PDF)
  • Visit and provide information and support to long-term care residents who are dealing with concerns about their care and quality of life
  • Provide education related to state and other regulations governing long-term care
  • Consult with families and individuals about long-term care services and options, as well as other aging issues
  • Provide education to residents, facilities, and the community about long-term care, elder abuse, and other aging related topics

SUBMIT A COMPLAINT

Fill out this form if you are aware of an individual, who resides in a nursing home or assisted living facility that is dealing with a violation of their personal rights.

FACILITY MAP

Looking for a facility close to you? Use our interactive map to determine which types of facilities are in your area.

CHOOSING A FACILITY

Learn about the different types of facilities to determine which facility is appropriate for your loved one.

To contact your local Long-term Care Ombudsman in Summit, Utah and Wasatch counties, contact 801-229-3809 or ombudsman@mountainland.org.

Locate an Ombudsman in another region or to file an online complaint about residents' rights violations or quality of care in a long-term care facility.


Volunteer with LTC Ombudsman

Become a champion for those residing in long-term care.Volunteer Long-term Care (LTC) Ombudsmen are compassionate advocates for individuals living in nursing homes and assisted living facilities. Ombudsmen play a crucial role in championing the rights and well-being of LTC residents, ensuring that they are treated with respect and dignity.

Learn more about volunteering

Resources

Utah Department of Health
(Licensing & Resident Assessment)
https://dhhs.utah.gov/#next

  • Medicaid & Eligibility
  • Look up a licensed facility
  • Report abuse or neglect
  • Apply for disability services
  • Other resources

Utah Division of Aging and Adult Services
daas.utah.gov

Utah Adult Protective Services
daas.utah.gov/adult-protective-services

Utah Department of Health Complaint Line
Submit a Concern to the Utah Office of Licensing 800-662-4157 or https://dlbc.utah.gov/concerns-incidents

My nursing home says I have to leave...Now what?
PDF

25 Nursing Home Problems and How to Solve Them (updated 2024)
https://justiceinaging.org

Medicare Nursing Home Compare
medicare.gov/nhcompare/home.asp

Guardianship (see guardianship under self-help section)
https://www.utcourts.gov/en.html

Office of Public Guardian
https://hs.utah.gov/divisions/public-guardian

Information for long-term care
makoa.org/caregiver.htm

Appeal Medicare-coverage ending
keproqio.com/bene/appeal.aspx

Advance Directives Info
mountainland.org/advance-directives

Find assisted living facilities and surveys
https://ccl.utah.gov/ccl/#/facilities

Assisted Living Regulations
https://dlbc.utah.gov/health-facilities/licensed-health-facility-information/


BETTER WITH AGE.

Positive aging starts here.
Serving Summit County, Wasatch County, and Utah County.