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 Aging & Family ServicesServicesAssistance at Home

H.E.A.T. Assistance

One-time utility assistance for low-income families and individuals.

The HEAT Program is now closed until November 1, 2015.  If you have a shutoff notice from your electric or gas utility, you may qualify for the Utility Crisis program.  Contact us at 801-229-3855 for more information.

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The Home Energy Assistance Target program, known as HEAT, is a federally-funded energy assistance program.  The goal of the program is to assist eligible individuals and families meet the higher costs of energy during the winter months.  Eligible families and residents of Utah, Wasatch and Summit Counties can apply for one-time assistance. Target groups for the program include low-income families with children five and under, elderly and disabled residents. 

Because this program provides assistance only one time each season, it is important for families and individuals to do all they can to keep their utility bills current and to conserve energy.

If your residence is outside of the Utah, Wasatch and Summit County area, please contact the HEAT office that serves your county.  See http://jobs.utah.gov/housing/seal/offices.html for a list of offices by county.

For more information, select below:


Eligibility Guidelines:

  • Total household income is at or below 150% of the federal poverty (see income chart)
  • The household is "vulnerable," i.e. they are responsible (either directly or indirectly) for paying their home energy costs. Indirectly means that a household pays rent and a landlord, trailer park, etc., uses part of that rent to help cover the cost of utilities.
  • The household has at least one person who is a U.S. citizen or a qualified alien with acceptable United States Citizenship and Immigration Services (USCIS) documents.


How to Apply:

There are several ways to apply:

1.      You can download an application below and mail it to us at address below.  Please follow the instructions included with the application and BE SURE TO PROVIDE ALL REQUIRED DOCUMENTATION in order for your application to be processed more quickly.  A list of required documents is also posted below.



2.      Send us your request for an application or appointment by e-mail here:  HEAT@mountainland.org.  We would be happy to respond to your message by scheduling you an appointment or mailing you an application.  Please be sure to include your full name, address and phone number with your request so that we can follow up with your request.

Once you receive the application, complete the application according to the instructions, and return it to us along with copies of all required documentation.  Required documentation is identified on the application instructions, and is identified below.  Mail your application to us at the following address:

Mountainland Association of Governments
Attention:  HEAT Program
586 East 800 North
Orem, UT  84097

You may also fax your application and documentation to 801-229-3671, or they may be scanned and e-mailed to HEAT@mountainland.org (please be aware that faxed or scanned documents must be legible in order to be accepted).

3.      Contact us at 801-229-3855 to schedule an appointment.  When calling, please be aware that phone lines are often very busy, especially in the early months of the program.  Please listen closely to the options listed in the message, and you may need to call us back if you are unable to get through.  All appointments must be scheduled in advance, there are no walk-in appointments available.

4.      If you are returning documents to complete your HEAT application, please fax those documents to 801-229-3671; or scan and e-mail them to HEAT@mountainland.org.

PLEASE ALLOW SIX TO EIGHT WEEKS FOR APPLICATIONS TO BE PROCESSED.  This will require families and individuals to continue to pay their utility bills after their application is submitted in order to avoid shut off.  We cannot expedite applications if a shutoff notice is received after the date of application.  (See Crisis Policy below.)



The following documents are needed at the time of appointment or must be sent in with your application:

  • Identification: Picture ID, Current Driver’s License, State ID, U.S. Citizenship & Immigration, Permanent Resident papers.
  • Social Security cards for yourself and EVERYONE living in your household.
  • Proof of citizenship and/or qualified alien documentation for every member of household born outside of the United States, and for all children where one or both parents is born outside of the United States.
  • A copy of your most recent and active utility bills from each utility supplier (gas/propane/wood/oil, electric).
  • Proof of ALL income received by all household members in the month prior to the month of your appointment, or in the month prior to the date the application is mailed or is completed by an outreach worker.
  • Proof of any qualified medical expenses you paid in the month prior to the month of your appointment (limited to health insurance, co-pays, and/or prescriptions filled by a pharmacy).
  • Proof of any child support and/or alimony you paid or received in the month prior to the month of your appointment.
  • Proof of disability.
  • Proof of a child in the home age five (5) and under (birth certificate, blessing certificate, etc.).


Crisis Policy:

All applications for crisis funding, or HEAT applications treated as a crisis situation (including clients with a shutoff notice), must comply with State and Federal Crisis guidelines.

DEFINITION:  “A Crisis exists when a household receives a 48 hour shut-off notice, or is within 10% of depleting deliverable fuel and faces a sudden or unexpected event beyond their control resulting in the inability to pay household heating costs.”